Return Policy
Last updated: June 2, 2026
Thank you for shopping with Wick & Spark. Each item is handmade, hand-poured, and prepared with care. Because our products are handmade home-fragrance items, our return and refund policy is strict and applies to all orders placed through www.wickandspark.com.
All sales are final
All sales are final. We do not accept returns, exchanges, cancellations, or refunds for candles, wax melts, candle accessories, custom items, sale items, promotional items, or gift orders once an order has been placed.
By placing an order, you acknowledge and agree that:
You have reviewed the product description before purchasing.
You understand that Wick & Spark products are handmade and may vary slightly.
You understand that scent preference is personal and is not a valid reason for return, exchange, refund, or store credit.
You understand that images, colors, vessels, decorations, labels, wax finish, and product weight may vary slightly from the photos or descriptions shown online.
You understand that all orders are final unless Wick & Spark determines that an item arrived damaged, defective, or incorrect.
Handmade product variations
Every Wick & Spark item is handmade and hand-poured in the USA in small batches. Because of this process, minor variations are normal and are not considered defects.
These variations may include, but are not limited to:
Slight differences in color or shade
Slight differences in wax texture or finish
Frosting, wet spots, small surface marks, air bubbles, or minor cracking in soy wax
Slight variation in label placement
Slight variation in decorative elements
Slight variation in vessel color, finish, or appearance
Slight variation in scent strength or scent perception
Slight variation in approximate net weight
Slight difference between product photos and the item received
Product images are provided for general reference. We do our best to display products accurately, but actual color and appearance may vary due to lighting, photography, screen settings, handmade production, and natural product variation.
Approximate product weight
All listed weights are approximate. Because our products are hand-poured, small differences in weight may occur from batch to batch.
For 3-wick candles, the approximate net weight is:
Approx. Net Wt. 16.4 oz / 465 g
Other product weights will be listed on each product page as they are finalized. Weight variations within a normal handmade tolerance are not considered a defect and do not qualify for return, refund, exchange, or store credit.
Scent preference
Fragrance is personal. We do not accept returns, exchanges, refunds, or cancellations because a customer does not like a scent, expected a different scent strength, feels the scent is too strong or too light, or changes their mind after purchase.
If you are sensitive to fragrance oils, soy wax, essential oils, smoke, or home-fragrance products, please use caution before purchasing.
Order processing time
All Wick & Spark orders are handmade, hand-poured, inspected, and packed with care.
Please allow approximately 2–5 business days for your order to be made and prepared before it is shipped.
Business days do not include weekends, federal holidays, carrier holidays, severe weather delays, or shop closure dates. During high-volume periods, holidays, launches, sales, custom projects, or supply delays, processing may take longer.
If a significant delay occurs, we will do our best to contact you using the email address provided at checkout.
Shipping time
The 2–5 business day processing window is the time needed before your order is shipped. It does not include carrier transit time.
Once your order is given to the shipping carrier, delivery time is controlled by the carrier. Wick & Spark is not responsible for carrier delays, weather delays, holiday delays, incorrect routing, delivery disruptions, or delays caused by circumstances outside our control.
Shipping address accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.
Wick & Spark is not responsible for orders shipped to an incorrect, incomplete, outdated, or undeliverable address provided by the customer. If a package is returned to us because of an address issue, the customer may be responsible for additional shipping charges to reship the order.
We do not refund orders due to customer address errors.
Lost, stolen, or marked-delivered packages
Once a package is marked as delivered by the carrier, Wick & Spark is not responsible for lost, stolen, misplaced, or missing packages.
If your tracking shows delivered but you cannot locate your package, please check with household members, neighbors, building management, your mailroom, and the shipping carrier. You may need to file a claim directly with the carrier.
We are happy to provide order and tracking information to assist with a carrier claim, but we do not guarantee replacement or refund for packages marked delivered.
Warm weather and shipping conditions
Candles and wax melts may be affected by heat during shipping or after delivery. Please track your package and bring it indoors as soon as possible after delivery.
Wick & Spark is not responsible for melting, sweating, softening, frosting, surface changes, or cosmetic changes caused by heat exposure, delayed pickup, packages left outdoors, carrier conditions, or weather after shipment.
If your order arrives severely damaged, please follow the damaged order instructions below.
Damaged, defective, or incorrect items
Although all sales are final, we want your order to arrive safely and correctly.
If your item arrives damaged, defective, or incorrect, you must contact us within 3 calendar days of delivery at:
info@wickandspark.com
Please include:
Your order number
Your full name
A description of the issue
Clear photos of the item
Clear photos of the shipping box
Clear photos of all packaging materials
A photo of the shipping label
Please keep the damaged item and all packaging until we review your claim. We may need the original packaging to file a carrier claim.
After review, Wick & Spark may, at our discretion, offer a replacement, store credit, partial refund, or refund where required by law. We reserve the right to deny claims that are incomplete, submitted late, missing required photos, caused by misuse, caused by customer handling, caused by heat exposure after delivery, or not considered defective.
Items not eligible for refund, return, exchange, or store credit
The following do not qualify for refund, return, exchange, or store credit:
Change of mind
Scent preference
Scent strength preference
Product already used, burned, melted, warmed, altered, or damaged after delivery
Minor handmade variations
Minor cosmetic imperfections
Slight wax frosting, wet spots, bubbles, cracking, or discoloration
Slight weight differences
Slight color differences
Difference between screen color and actual product color
Delivery delays caused by the shipping carrier
Incorrect shipping address entered by the customer
Packages marked delivered by the carrier
Heat-related changes after shipment or delivery
Failure to follow candle safety instructions
Sale, clearance, promotional, custom, bulk, event, or personalized orders
Cancellations
We do not guarantee order cancellations. Because orders may begin processing shortly after purchase, all orders are considered final once placed.
If you made an error with your order, contact us immediately at info@wickandspark.com. We will review the request, but we do not guarantee that changes or cancellations can be made.
Custom, bulk, corporate, and event orders
Custom scent design, corporate gifting, event candle bars, bulk orders, personalized products, and special projects may be subject to separate terms, timelines, deposits, and payment requirements.
Unless otherwise stated in writing, custom, bulk, personalized, event, and corporate orders are final sale and are not eligible for cancellation, refund, return, or exchange.
Contact
Questions about this policy can be sent to:
Wick & Spark
Email: info@wickandspark.com