Privacy Policy
Last updated: June 2, 2026
This Privacy Policy explains how Wick & Spark collects, uses, shares, and protects information when you visit www.wickandspark.com, place an order, create an account, contact us, sign up for marketing, or interact with us online.
By using our website, you agree to this Privacy Policy.
The FTC provides business guidance on privacy and data security, and it can take action when companies mislead consumers about privacy/security practices or fail to live up to privacy promises, so publish only practices you actually follow.
1. Information we collect
We may collect the following types of information.
Information you provide directly
This may include:
Name
Email address
Phone number
Billing address
Shipping address
Order information
Account login information
Messages you send to us
Customer service requests
Product reviews or feedback
Custom order details
Corporate gifting or event inquiry details
Order and payment information
When you place an order, payment information may be collected and processed by our third-party payment processor.
We may receive limited payment-related information, such as payment status, transaction confirmation, billing details, and fraud-prevention information. We do not intentionally store full payment card numbers on our own systems in the ordinary course of business.
Website and device information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of visit
Clicks and website interactions
Shopping cart activity
Cookies and similar tracking technologies
Marketing information
If you sign up for emails, promotions, updates, or newsletters, we may collect your name, email address, marketing preferences, and engagement with our messages.
2. How we use information
We may use information to:
Process orders
Accept payments
Ship products
Provide order confirmations and updates
Respond to customer service requests
Communicate about damaged, incorrect, or delayed orders
Manage accounts
Prevent fraud and unauthorized transactions
Improve our website, products, packaging, and customer experience
Send marketing emails where permitted
Personalize website content or advertising
Manage promotions, discounts, or giveaways
Comply with legal, tax, accounting, and business obligations
Protect the rights, safety, and security of Wick & Spark, our customers, and others
3. How we share information
We may share information with third parties who help us operate our business, including:
Website hosting providers
Ecommerce platform providers
Payment processors
Fraud-prevention providers
Shipping carriers
Fulfillment or packaging partners
Email and marketing platforms
Analytics providers
Advertising platforms
Customer service tools
Professional advisers, such as accountants, attorneys, or insurers
Government authorities or law enforcement where required by law
Successors or buyers in connection with a business transfer, merger, sale, or reorganization
We do not sell customer information for money. However, some analytics, cookie, or advertising tools may be considered “sharing,” “targeted advertising,” or “sale” under certain privacy laws. Where required by law, you may have the right to opt out.
4. Cookies and tracking technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember cart activity, improve functionality, understand website traffic, prevent fraud, and support marketing.
You can usually adjust cookie settings through your browser. Disabling cookies may affect website features, account access, cart functionality, or checkout.
5. Email marketing
If you subscribe to marketing emails, we may send you promotions, product updates, launch announcements, or other marketing messages.
You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@wickandspark.com.
Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages, such as order confirmations, shipping updates, account notices, or customer service replies.
For U.S. commercial email, FTC CAN-SPAM guidance requires truthful header/subject information, a clear opt-out mechanism, and honoring opt-out requests, among other requirements. Make sure your marketing emails include a valid physical mailing address, not only an email address.
6. Text messages
If we offer SMS/text messaging and you opt in, we may send text messages related to orders, promotions, or updates. Message and data rates may apply. You may opt out by following the instructions provided in the text message.
Do not include SMS marketing unless you have proper consent and a compliant SMS platform.
7. Data retention
We keep personal information for as long as reasonably necessary to operate our business, complete transactions, provide customer service, comply with legal and tax obligations, prevent fraud, resolve disputes, and enforce our policies.
Retention periods may vary depending on the type of information and the reason it was collected.
8. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no website, system, payment method, or electronic transmission is completely secure. We cannot guarantee absolute security.
You are responsible for keeping your account login information confidential.
9. Children’s privacy
Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us at info@wickandspark.com so we can review and delete the information where required.
10. Your privacy choices
Depending on where you live, you may have rights regarding your personal information, such as the right to:
Request access to personal information we have about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of marketing emails
Opt out of certain cookies, targeted advertising, or sharing where required by law
Request information about how personal information is used or shared
To make a privacy request, contact us at:
info@wickandspark.com
We may need to verify your identity before completing certain requests. Some requests may be limited by legal, tax, fraud-prevention, security, or business recordkeeping obligations.
11. State privacy rights
Certain U.S. state privacy laws may provide additional rights. Where those laws apply to Wick & Spark, we will honor applicable rights as required.
If you are a resident of a state with specific privacy rights, you may contact us at info@wickandspark.com to submit a request.
12. International users
Wick & Spark is based in the United States. If you access our website from outside the United States, you understand that your information may be collected, processed, and stored in the United States or other locations where our service providers operate.
13. Third-party websites
Our website may link to third-party websites or services, including social media platforms, payment processors, shipping carriers, or other tools.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. Please review their policies before providing information to them.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Your continued use of the website after updates are posted means you accept the revised Privacy Policy.
15. Contact
Questions about this Privacy Policy may be sent to:
Wick & Spark
Email: info@wickandspark.com