Frequently Asked Questions
Find clear answers to common inquiries about our hand-poured soy candles, shipping policies, and more. This section helps you get the details you need quickly.
What ingredients are used in Wick & Spark candles?
Our candles are crafted from 100% natural soy wax, combined with premium fragrance oils and cotton wicks to ensure a clean, long-lasting burn without harmful additives.
How long does shipping take?
Orders typically ship within 2-3 business days from our North Texas studio. Delivery times vary by location but usually arrive within 5-7 business days after shipping.
Can I customize a candle scent or label?
Currently, we offer a curated selection of scents designed for optimal fragrance and performance. Custom scent blends or personalized labels are not available at this time.
What is your return or exchange policy?
If you receive a damaged or defective candle, please contact us within 7 days for a replacement or refund. We do not accept returns on opened or used products.
Need More Help?
If your question isn’t covered here, reach out to our customer care team. We’re happy to assist with any additional information or concerns.
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Real Stories from Our Customers
What People Say About Wick & Spark
The natural soy candles from Wick & Spark fill my home with a clean, lasting scent that never feels overpowering. I appreciate the care in every hand-poured candle and the subtle glow they create during my evenings.
Wick & Spark’s customer service was quick and helpful when I had questions about shipping. The candle arrived perfectly intact and the fragrance brightened my workspace instantly.
Questions? We're here to help.
Contact Wick & Spark
Call us at
Call us at (214) 555-7890 or (972) 555-1234
Our address
Wick & Spark, 123 Candle Lane, Dallas, TX 75201
Opening hours
- Mon - Fri
- -
- Sat - Sun
- Closed